In Tally 9 Error - Memory Access Violation ERROR IN TALLY VERSION 9?

ERROR IN TALLY VERSION 9? - in tally 9 error - memory access violation

I had a problem with access MY TALLY Version 9 How do I enter a game USERNAME AND PASSWORD massage options REWRITE COMPANY YES / NO shows. When I rewrite Yes IT STARTS option. But suddenly no longer the process of IT & Massage Salon (existing TALLY: Internal error: Contact software solution TALLY exception c0000005, memory access violation)
If I farm on the OK option in this bug given massage, full version TALLY.
Please make me a good solution.